Global IT Firm Boosts Brand Awareness by 300% Through Strategic Client Engagement Across Key Markets.

About the Company

A leading global IT services firm, serving over 100 countries with key markets in the UK, Europe, APAC, and ANZ, aimed to stand out in a competitive landscape. Specialising in providing comprehensive solutions, the company helps organisations manage diverse, multicultural user bases across geographies and multiple time zones.

KEY GOAL

Increase brand awareness in a crowded global market to stand out from competitors.

STRATEGIC RESPONSE

For a B2B brand in the IT services sector, traditional methods like OOH media or SEO alone would be insufficient, not to mention investment intensive. As also, typical ‘content marketing’ or optimising for SEO seems like the straightforward answer to getting more visitors via Google. However, not only is the process long drawn, it is not the only way. The company needed a holistic approach that addressed the unique buyer journey, while maximising every marketing dollar. Understanding the buyer’s process was critical to developing a tailored marketing mix that balanced foundational strategies, like SEO, with broader initiatives, resulting in a sustainable, scalable brand strategy.

186%

growth in LinkedIn Followers in year 2

100%

New Users on Website increased by 100% y-o-y

4

new Services launched within a span of 45 days

MEASURABLE IMPACT

  • Significant growth across social media platforms and the website

  • LinkedIn metrics surged with 100% growth in year 1, 186% in year 2, and 150% in year 3.

  • Website performance improved dramatically, reducing bounce rates by 60% and increasing new users by 100% YoY.

  • Launched 4 new solutions globally within 45 days, with extensive international coverage.

  • Reduced loading speed of the website resulted in enhanced User experience, reducing bounce rate by up to 60%.

  • Increase in New Users on website by 100% y-o-y.

  • A visibly high-impact, low-budget media plan

  • Targeted features and interviews in leading industry magazines, both print and digital, increased confidence in the brand and also increased our digital footprint with backlinks.

  • Press Releases for all important milestones and achievements of the company, demonstrated the agility of the brand. The releases were disseminated in the target markets, via Press Distribution agencies, which proved not only cost-effective, but also high-impact, garnering the stories an average of 200 mentions in some markets.

  • Simultaneous targeting across platforms, with consistent messaging

  • Multiple awards in relevant categories, 2 in a year, raised the brand’s equity manifold.

  • Memberships of leading associations, creating access to a quality industry network and strengthened relationships with existing Clients.

  • Participation in prominent industry events brought increased focus on the Brand, with impactful booths and superior marketing materials, that not only increased visibility, but also positioned the brand favourably among Prospects and existing Clients, alike.

186%

growth in LinkedIn Followers in year 2

100%

New Users on Website increased by 100% y-o-y

4

new Services launched within a span of 45 days

HOW THIS WAS ACHIEVED

  • Building the Buyer Journey
    Each B2B buyer journey is unique and specific, not only to the industry and sector, but also to each company, as various factors like employee strength, execution rigour and competitive advantage come into the picture.

  • Customised Marketing Mix
    A multi-channel engagement strategy was developed around product launches, events, milestones, achievements and featured articles and interviews, disseminated via social media, website and press releases. Each campaign was tailored to the platform’s strengths and audience behaviour.

  • A ‘Beyond SEO’ Content Strategy
    Implemented an integrated digital marketing strategy that was heavily focused on cleaning up the website, organic social, email marketing, and digital media to create multiple touchpoints with the target audience. Focus was on crafting compelling narratives that resonate with the audience’s aspirations and challenges, helping build an emotional connection with the brand. Used analytics and performance data to refine strategies in real-time, ensuring that marketing efforts were always aligned with business goals and market dynamics. And before we executed any of this, we made sure that the website is thoroughly optimised, from images to content, design and layout upgrade, reduced loading speed, and making sure to capture ‘zero day’ metrics, so that we had a solid understanding of how each metric grew at the end of each month, quarter and year.

  • Consistent and Calendarised Approach
    Created a detailed marketing calendar to ensure consistent communication and campaign execution across all channels. A social media calendar that was created and designed in advance, for automatic publishing. Besides, engaging with Press Distribution agencies for all important achievements and milestones, created a cascade effect of mentions that boosted the brand. Participation in awards and events, and sponsoring some of them, gave automatic access to influential industry networks and advanced the brand’s visibility and equity. Regular reviews of campaign performance helped identify areas for improvement and ensured alignment with strategic goals

  • Process Efficiency
    Continuous improvement, creation of blueprints and best practices documentation, helped speed up processes and established clear benchmarks for campaign planning, execution, and evaluation, reducing the time required to launch new initiatives. Regular team training and knowledge-sharing sessions fostered continuous improvement and innovation. A repository of best practices and case studies was developed to serve as a reference for future campaigns, which infused team with confident execution that resulted in driving consistent success.

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